REPUBLIKA.CO.ID, JAKARTA -- The potential of digital banking in Indonesia is quite large, as seen from the rapidly growing technology, according to a statement from Standard Chartered Bank Indonesia received by Antara here on Monday.
Out of the 255 million people, more than 60 million are active mobile phone users, 88 million are active Internet users, and 74 million are active social media users.
This figure is inversely proportional to the number of Indonesian adults having accounts in formal financial institutions, which reaches only about 36 percent of the total population.
Standard Chartered Bank Indonesia's Executive Officer Rino Donosepoetro noted that digital technology helps in creating better interactions between banks and stakeholders, including clients and customers.
"Through right digital innovation, we are adopting technology in the whole process to make banking activities become easier, faster, more convenient, and safe," he asserted.
The rapid growth of technology in Indonesia is slowly, but it surely encourages digital transformation in the financial sector, including banking.
On the other hand, the development of banking technology and other supporting technologies, such as mobile phone application technology, has also become one of the considerations in developing digital services.
Meanwhile, Head of Standard Chartered Bank Indonesia's Digital Banking Andrey Mongi added that another important aspect implemented by Standard Chartered Bank Indonesia is to ensure that "human" factor still supports digital services.
Technology is a tool, but the one who is much more important is the human behind it, he revealed.
In the digital age where technology offers convenience, the role of 'human' becomes crucial to ensure customers get the best service from digital banking services.
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