REPUBLIKA.CO.ID, JAKARTA -- The Investment Coordinating Board (BKPM) launched an online investment licensing service here on Monday to ease investors to invest in the country and in preparation for the implementation of a national integrated one-stop service (PTSP).

"It is aimed at streamlining the process of issuing investment license for helping investors. From now on, they need not come to our office, but they may just register from their offices," noted BKPM Head Franky Sibarani.

He explained that the online investment licensing service is part of the government's efforts to improve the investment atmosphere in Indonesia.

He said the service is provided in Indonesian and English language to ensure quality service to the applicants.

The service encompasses 11 permits such as investment permit principles (for companies that have and have not had legal entities), permit principles for extension, permit principles for merger and changes, and also non-permit license.

The BKPM's service will also help investors in obtaining an online business permit, extension permit, merger permit, changes permit, and representative office establishment permit.

The institution also offers permit facilities based on the finance minister's decrees on the revocation of import duty for machinery and the revocation of import duty for goods and materials.

Franky affirmed that he will continue to maintain consistency in the services offered based on the standard operating procedures (SOP).

"In November, 60 percent of the permits had been processed quicker than the SOP, 24 percent according to the SOP and the rest still below the SOP, generally due to document verification," he revealed.

In preparation for the implementation of the PTSP at the end of January 2015 as planned by President Joko Widodo, he claimed to continue building synergy with the concerned ministries and improving the system.

"A contact center will also be opened to service investors abroad," he remarked.

The contact center is expected to become operational in January to help investors obtain information.

Franky said the integration of licensing with the concerned ministries and institutions will be implemented in two stages as of January 2015, while the integration with the provinces and districts is expected to come into effect in 2016.

Following the launch of BKPM's online service starting Monday, it will no longer accept registrations in person.

The institution, however, remains open to provide consultation service at its central office as well as through its investor relations unit and via email.

"We will re-design the office as we plan to currently reduce 20 counters at the front desk to only six for consultation in person," BKPM Deputy Head for Service Lestari Indah stated last week.

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